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ADVISORY PROCESS
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| THE JAVELIN WEALTH MANAGEMENT ADVISORY PROCESS |
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When we begin working with a client, we point out that our process takes a long time. We make no apologies for this: it is only by taking the time to understand our client’s resources and needs that we can give the most appropriate advice. Our clients will not see a product recommendation from us until this process has been completed (we know that it’s impossible to recommend anything until we know whether it’s either appropriate or necessary).
Our process comes in six parts:
1) Listen - The first step in our process is to listen to our potential client’s requirements. We then determine with our client whether what we offer represents a good fit. Whilst we aim to help whenever we can, there may be occasions on which the fit is not right, in which case we will do our best to recommend sensible alternatives.
2) Understand - We strongly believe that we can only deliver on our commitment to give the best quality investment advice if we have reached a clear and detailed understanding of the client’s financial circumstances, risk profile and investment objectives. We have devised an extensive questionnaire to ensure that we are able to do just that. This covers all aspects of our client’s financial life, both in terms of current commitments (salary, savings and loans) and future aspirations (children’s education, retirement plans and estate planning, among others).
3) Evaluate - We also look carefully at the client’s attitude to risk as well as their capacity to take on risk. In addition to this, we also need to be sure that our clients are able to accept the risks that go with investing and are comfortable with the concept. For instance, is there a full understanding that returns are seldom guaranteed and that higher returns are usually only achieved through and acceptance of higher risk (and the possibility of losses that go with that).
4) Report - Once the client has completed the questionnaire, with a qualified and licensed Javelin adviser to assist if requested, we compile our analysis as a report, a copy of which will be given to the client. The signed analysis will include, for further discussion, a list of investment and/or other product recommendations together with the costs and fees involved.
5) Transact - Once the client has accepted the recommendations of our report unchanged or after any requested alterations have been made, Javelin draws up a Terms of Engagement letter for the client. This details the fully disclosed fee and commission agreed with the client, the scope of our service and its duration. This agreement will be signed by Javelin and the client: the client is the one who decides the fee and commission structure they are most comfortable with, subject to the basic tariff schedule. At this stage, two Javelin account managers will be nominated to the account, subject to the client’s final approval.
6) Monitor - Our Terms of Engagement Letter commits Javelin to maintaining professional oversight of the account on the client’s behalf on an ongoing basis. In keeping with our focus on the critical importance of building a long-term relationship, we monitor all client investments and ensure that all active clients receive monthly statements from Javelin and updates on the performance of their investments. |
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